My friend and colleague Ilene Corina is the director of PULSE of NY (Persons United Limiting Substandards and Errors) and issues a newsletter each month. I’ve asked her permission to share the following from her most current edition. You’ll see it’s another way of explaining blamers and fixers. Well put, and very clear: I hear […]
Victim or Survivor? Read More »
Those of us who work in patient empowerment couldn’t help but notice the results of a Harvard Medical School study released this week about what happens to a relationship between doctor and patient when the physician makes an error. The story was reported in US News and World Report the New York Times and other
More Evidence for the Positives of Apologies Read More »
Some miscellany from the week, not requiring entire blog posts of their own…. The fires in Southern California have kept many of us riveted to TV and internet news. As reported earlier this week, my daughter, Becca, lives in Carlsbad, just north and east of several of the fires we’ve followed. I’m relieved and happy
From the Desk of (10/27/07)… Read More »
Some miscellany from the week, not requiring entire blog posts of their own…. The fires in Southern California have kept many of us riveted to TV and internet news. As reported earlier this week, my daughter, Becca, lives in Carlsbad, just north and east of several of the fires we’ve followed. I’m relieved and happy
From the Desk of (10/27/07)… Read More »
From Hannah Montana to drive-by shootings, there is plenty of interesting news in Cincinnati, Ohio today. But to me, your friendly patient advocate, an even more fascinating topic was reported in Cincinnati’s news this week: the possibility of a lemon law for medical consumers. To me, it’s one of those “now why didn’t I think
A Lemon Law for Medical Consumers? Read More »
We began yesterday with the story of Nancy and her husband, and the obnoxious nurse and cold and aloof doctor who performed a prostate biopsy on Nancy’s husband. Her husband was humiliated by his treatment and Nancy wanted to let the doctor know about it. My original suggestion to Nancy was that they needed to
How to Complain to Your Doctor, Part II Read More »
Several months ago, I heard from Nancy about a terribly embarrassing experience her husband had suffered during a prostate biopsy. From the beginning of the procedure through the end, he had been treated inconsiderately and rudely by the nurse. The urologist was condescending and short. And ultimately, once the biopsy was over, and wearing no
How to Complain to Your Doctor – Part I Read More »
Last night I spoke with my daughter, Becca, who lives in Carlsbad, California — not far from the raging fires now found throughout the area. She lives directly west of the evacuated areas, between the fires and the ocean. She tells me no one is really sure what to do. They can’t find water to
California Fires: A lesson in medical records Read More »
