Doctoring: the Ultimate in Customer Service? Or not.
My husband works for a large, international corporation that offers tech support 24/7 for his computer. Beginning last Friday when his laptop began giving him fits, he contacted tech support for help. In the span of 2-1/2 days, and a dozen calls, his laptop is still not functioning correctly. His experience struck me as the […]
Doctoring: the Ultimate in Customer Service? Or not. Read More »